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Enhancing Customer Experience for a Leading Travel Company

Yatra sought to optimise and improve its B2B verticals to facilitate greater cooperation with its travel industry partners, boost customer experience, and streamline operations.

Business Challenge

Their team's primary challenge was a lack of expert Java developers in-house. Another challenge was to onboard developers who could facilitate rapid deployment and give quick results. To resolve this, they connected with several staff augmentation agencies without fruitful progress.

Our Solution

From scoping calls to interviews and finally allocating 5 resources, we catered to complete the augmentation needs of Yatra within 1 week of engagement.

August 2023-Phase 1

Our staff augmentation experts had discussions with the Yatra team to gather an in-depth understanding of the project requirements for better shortlisting of resources.

In-depth Understanding
Developers for B2B Verticals
4 New Vertical Launches

August 2023-Phase 2

We next connected with our partner agencies for profile shortlisting for QA and Java developers with a minimum of 3 years of experience. 

3-5 Years Work Experience
Quality Analysts
Java Developers

August 2023-Phase 3

Profiles were shortlisted after taking rigorous tests and interviews of 25+ potential candidates to cater to Yatra's requirements.

25+ Candidates Shortlisted
Technical Assessments
Rigorous Interviews

August 2023-Phase 4

Profiles that cleared the test and interviews with EMB’s team had another round of interviews with Yatra’s technical team.

Multiple Interview Rounds
Tech Expertise Assessment
5 Resources Assigned

August 2023-Phase 5

Within a week, we managed to help them shortlist and onboard 5 resources, including 1 full-time resource. We also managed the entire onboarding process including the remuneration of the resources.

1 Full-time Resource
5 Contractual Resources
Onboarding Completed in 7 Days

Meet The
Developers

Facilitating Yatra’s rapid deployment with our experienced developers

Sarabjit

Android developer

4-5 years of experience
Rahul

Java developer

7 - 8 years of experience
Kshitij

Node developer

4 years of experience

Impact

37%

Massive Savings
Our quick deployment saved 37% of their costs

34.7%

Partner Satisfaction
Enhanced partner satisfaction as measured through feedback and retention rates

7 days

Quick Hiring
We filled their open positions with developers in just 7 days

Yatra’s partnership with EMB is a testament to how the combined efforts of skilled developers paired with quick action can boost not just the company’s operations but also customer satisfaction and catalyze prospective partnership for consistent growth and success. 

Harsh Shuka
EMB Delivery Manager

Yatra continues to work with the developers and QA we aligned with them back in August 2023. With another 6 months in sight in our partnership, we aim to continue to add value across verticals on their B2B platform and foster progress and success.